30 Day Returns
At Databazaar.com, we stand behind each of our diamonds, engagement rings, and fine jewelry products with a 30-Day Money-Back Guarantee. If you're not absolutely satisfied with your purchase, simply return it for a full refund or exchange, no questions asked. Some restrictions apply in case of Build Your Own Jewelry.
Return Process
Obtain a Return Code from a Databazaar Representative by calling (954)-419-1472. You will be asked to indicate whether you would like a refund, exchange, or credit for your returned item.
Package your purchased item and original accompanying materials that were shipped with the item (including the completed invoice, appraisal and diamond certificate, jewelry boxes and free gifts with purchase if applicable) into a securely sealed shipping box.
Insure & Ship
Insure and ship the item back to Databazaar.com at:
Databazaar Returns
16777 SW 36th St.
Miramar FL 33027
To help ensure the security of your valuable shipment, please do not write any reference to diamonds on the label or on the outside of the box. We require that you insure the item for the invoice price and request a return receipt to confirm delivery of your shipment to Databazaar.com.
Returned products must arrive at our office within 30 days from the date an order is shipped from our facilities. We will not accept returned items that are shipped without the Return Code, improperly packaged, or uninsured. Failure to return the original diamond certificate (when applicable) will void your return. All returned items will be reviewed for any damage, wear, alteration, engraving, setting (certified diamonds that are purchased loose can't be set in a setting and returned) or resizing (by a jeweler other than Databazaar) that occurred after the item was shipped to the customer. If Databazaar determines that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit.
If an item is accepted for return (or an order is canceled), Databazaar will issue a full refund, exchange, or credit within 15-25 business days. Payment made via credit card will be credited back to the account. Wire transfer payments will be refunded via a company check or electronic means. The exchange of an item does not extend the original return policy; the replacement item must be returned within 30 days from when the original purchase was shipped.
Return Conditions
Once an order begins processing, it can not be canceled, but it may be returned within your 30 day return period for refund, credit, or exchange.
Custom and customized items such as custom rings, custom jewelry or any other special order(s) cannot be returned or canceled. Additionally, Special Collection items, Elysium rings, Parade Designs, design deposits, setting alone orders, melee, customization fees and engraving fees and shipping fees are non-refundable. If you have any questions about our return policy or procedures, please contact us at (954)-419-1472.
*Databazaar.com is not responsible for the loss of or damage to shipments during the return process.